Research

0518 consultation

user journey map

https://custellence.com/app/public/21080041

0525 consultation

0602 consultation

Brief: 

a more concrete field: Obstetrics and Gynecology clinic

2 typical user personas

insight: time management in the treatment room is crucial to shortening the waiting time

possible solution: create a database plus spilled down slots

0608 consultation

0624 consultation

0701 consultation: chatbot chat